Shipping/Returns, Terms, and Conditions

 Returns Policy

You may return most new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

For items that have been pre-ordered we reserve the right to charge a fee up to 15% of the purchase price to account for restocking and custom items that may be hard to sell on the open market.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.  

The most efficient way of communicating with us is our general email, which is sales@metalgearllc.com but if you need to reach out to us by phone please call our main line @ 

601-499-4124

Our Physical/Mailing Address:

210 E Main St. Suite 2A                                                                                     
Tupelo, MS 38804

 

Shipping

We only ship within the Unitied States of America and only ship Firearms and NFA items to licensed dealers in states where the items are approved.  We do not ship high capacity magazines or firearms  to states where they are restricted.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Our Preferred Shipping vendor is UPS.  If you have an issue with UPS delivering to your location we can make other arrangements.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Privacy Policy

When you make a purchase from Metal Gear, we use the information you provide to process your order. We will send you e-mails to confirm your order and may need to contact you by phone, postal mail or e-mail if we have questions about your order. We respect your privacy and will not sell or rent your information to third parties or market to you without your permission. For your convenience, we use cookies that help us recognize you for future orders. The cookie will remember your system, access level and preferences -- it is not used to record any personal information. They are encrypted and cannot be read by any other web page. The cookie itself actually contains no personal information, just a unique identifier for the Bigcommerce.com system to recognize your browser.